Support
Tell us where you got stuck.
You do not need to know technical terms. Tell us what you were trying to do. A real person will help.
Get your normal pointer back
Is the pointer hard to control right now?
Press Control–Option–S now. TrueCursor will pause everywhere.
You can also hold fn for a short pause. Or quit TrueCursor from the menu bar.
Troubleshooting
What can you try first?
The Mac permission did not work.
Turn TrueCursor off and on in System Settings. Choose Privacy & Security, then Accessibility. Quit and reopen the app.
The pointer feels too slow.
Give it a minute to learn. The tuning adjusts to your hand on its own. Hold the fn key to compare with the plain pointer, and check that no other pointer utility is running.
The pointer still shakes too much.
Run the automatic tuning again. Sit as you normally do. Use your usual mouse, trackpad, or trackball.
Clicks or drags do not feel right.
Turn click help off for a moment. Test one click, a double-click, and a drag. Turn each choice back on only if it helps.
Logitech Options+ or another mouse app causes trouble.
Pause the other mouse app first. Reopen TrueCursor and try one familiar task. If that works, turn the other app back on and test again.
Drawing or a game needs normal movement.
Hold fn to use your normal pointer. You can also add that app to the list TrueCursor leaves alone.
The pointer changed after sleep or a new display.
Pause TrueCursor, then turn it on again. If it still feels wrong, reset the automatic tuning in Settings and let it relearn with your current screens.
The license email has not arrived.
Check your spam folder for the receipt email. Wait a few minutes. Then email us from the address used to buy.
I want to remove TrueCursor.
Quit TrueCursor and drag it from Applications to the Trash. You can also turn off its Accessibility permission in System Settings.
Would you like a person to help?
Share what you were doing and what happened. Mac model and macOS version help if you know them.
Do not send passwords, payment-card numbers, or medical records.